Returns & Exchanges

At Mattresses Online, we want you to sleep soundly on your new purchase, which is why we offer a 100-night comfort guarantee and a streamlined return process for all our sleep products. If you are not completely satisfied with your mattress, we are committed to helping you find the perfect replacement or providing a hassle-free refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 100 nights of delivery to start your return or exchange process.

• 2.
  Verify Eligibility

  Ensure the mattress is clean and undamaged; we require a minimum 30-night trial period to allow your body to adjust to the new support system.

• 3.
  Schedule a Pickup

  Once approved, we will coordinate with a local removal partner to pick up the mattress from your home at no additional cost to you.

• 4.
  Receive Your Refund

  After we receive confirmation of the pickup, your full refund will be processed back to your original payment method within 5-7 business days.